Concierge Director

PCPS’ job descriptions, day-to-day responsibilities, and reporting structures are defined for each position and are supported by various associations within the Private Club Industry. PCPS will work with each club to enhance the “generic” industry job descriptions by adding specific position needs as it pertains to your club. PCPS will ensure that a customized job description with day-to-day responsibilities are developed and agreed upon by the club prior to beginning the interview process. 

The Concierge Director facilitates all of the direct or hands-on arrangements that pertain to dining reservations on and/or off property, special occasion deliveries, travel arrangements, guest services, entertainment needs, and any other special requests a member may have.

The image attached represents a basic industry organizational chart. PCPS understands that private clubs are unique and variations may exist in the attached reporting hierarchy. PCPS will take into account each club’s specific reporting structure when interviewing and selecting qualified candidates.

CONCIERGE DIRECTOR REPORTING STRUCTURE

Concierge Director Compensation Recommendations

PCPS customizes a compensation structure for each club that is based on the following principals:

1. Geographic Location of the Club: This aspect takes into account the cost of living on national, regional, state, and local levels, as well as compensation pertaining to the position in comparable clubs in the area.
2. The Candidate Specifically: This factor is based on the candidate’s education level, certifications, experience, strengths, and overall interview rating.
3. The Club: The size, the marketability, the reputation, the usage, the makeup of the membership, and the financial stability of the club, as well as the history of the position, are all taken into account when evaluating the compensation structure.