Member Relations Director
PCPS’ job descriptions, day-to-day responsibilities, and reporting structures are defined for each position and are supported by various associations within the Private Club Industry. PCPS will work with each club to enhance the “generic” industry job descriptions by adding specific position needs as it pertains to your club. PCPS will ensure that a customized job description with day-to-day responsibilities are developed and agreed upon by the club prior to beginning the interview process.
The Member Relations Director serves the purpose of providing a personalized service for the members and their guests on a daily basis. This person ensures that each member and guests’ experience with the club is positive and memorable. The day-to-day roles and responsibilities include but are not limited to the items listed in the Member Relations Director Job Description.
MEMBER RELATIONS DIRECTOR JOB DESCRIPTION
The image attached represents a basic industry organizational chart. PCPS understands that private clubs are unique and variations may exist in the attached reporting hierarchy. PCPS will take into account each club’s specific reporting structure when interviewing and selecting qualified candidates.
MEMBER RELATIONS DIRECTOR REPORTING STRUCTURE
Member Relations Director Compensation Recommendations
PCPS customizes a compensation structure for each club that is based on the following principals:
- Geographic Location of the Club: This aspect takes into account the cost of living on national, regional, state, and local levels, as well as compensation pertaining to the position in comparable clubs in the area.
- The Candidate Specifically: This factor is based on the candidate’s education level, certifications, experience, strengths, and overall interview rating.
- The Club: The size, the marketability, the reputation, the usage, the makeup of the membership, and the financial stability of the club, as well as the history of the position, are all taken into account when evaluating the compensation structure.